Privacy policy
Last updated Friday 18 September 2026.
Who we are
Lost Lake is organised by Back To Events. This site is for the festival in North Devon on Saturday 17 to Sunday 18 July 2027, and for the after party at Kentisbury Grange on Saturday 10 October 2026.
Contact: hello@lostlakefestival.co.uk.
Information we collect
When you register we collect:
- First name
- Email address
- Mobile number
- Your consent to email, SMS and WhatsApp updates
- The page you registered from
If you accept marketing cookies we also collect advertising measurement data through Meta, such as a browser identifier. We do not store raw IP addresses.
How we use it
We use your details to:
- Email you ticket news and festival updates
- Send SMS and WhatsApp updates
- Measure ad performance, if you accepted marketing cookies
- Run and improve this website
Marketing communications
The registration form asks you to agree to Lost Lake news and ticket alerts by email, SMS and WhatsApp. You can unsubscribe from any email. You can stop SMS and WhatsApp the same way, or by emailing us.
Lawful basis
- Consent, for marketing emails, texts, WhatsApp and optional ad cookies
- Legitimate interests, for running the site and keeping a record of registrations
- Legal obligation, if we must keep records
Sharing
We do not sell your data. We use these processors:
- Vercel, to host the website
- Klaviyo, to store the registration list and send email and SMS
- evnt.ad, to keep a copy of registrations for the festival team
- Meta, for ads measurement if you accept marketing cookies
- WhatsApp, to send ticket alerts you agreed to, and if you join the community
Data security
Access to the list is limited to the festival team. Form submissions go to Klaviyo over HTTPS.
Retention
We keep your details while Lost Lake is being promoted, and for a reasonable period after the 2027 festival, unless you ask us to delete them sooner.
Your rights
You can ask for a copy of your data, a correction, deletion, restriction, or to object to processing. You can withdraw consent at any time. You can also complain to the ICO at ico.org.uk.
Email hello@lostlakefestival.co.uk to use these rights.
Cookies
See our cookie policy for what we store in your browser.
Third-party links
This site links to Instagram, Facebook, WhatsApp, Fatsoma and Kentisbury Grange. Those sites have their own privacy policies.
Children
Registration is for adults. Lost Lake is 21 and over. We do not collect details from children under 13 on this form.
Changes
If we change this policy we will publish the update on this page.